AN EVALUATION OF CUSTOMER ORIENTATION OF SERVICE EMPLOYEES AND SERVICE QUALITY IN NIGERIA
- Project Research
- 1-5 Chapters
- Quantitative
- Mean and Standard Deviation
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
EXCERPT FROM THE STUDY
Based on the finding of this study, the following conclusions were made:
- Retaining a higher percentage of existing customers is one of the benefit of customer orientation of service.
- Attracting more customers through positive word of mouth is another benefit of customer orientation of service.
- Increasing the usage rate of existing customers is also a benefit of customer orientation of service.
- Reduction in money spent on advertisement is part of the benefit of customer orientation of service.
- Increase in financial revenue is beneficial is also beneficial to customer orientation of service.
- More customer orientation creates relationship with higher service quality
- Higher service quality increases the relationship with more customer satisfaction
- More customer satisfaction increases company revenue
- Service quality increases the motivation of service employee
- More customer orientation increases quality of service thereby leading to customer retention
Related Project Materials
AN APPRAISAL OF TAXATION AND ITS LEGAL EFFECTS ON FOREIGN DIRECT INVESTMENT IN NIGERIA
ABSTRACT
Principles of taxation, especially international taxation, are one of the instruments through which Foreign Direct Investment, (...
AN ASSESSMENT OF THE INTERNET AND ITS AVAILABILITY AND UTILISATION BY UNIVERSITY STUDENTS IN GHANA ( A CASES STUDY KWAME NKRUMAH UNIVERSITY)
Background of the study
Because the world has become a global community, universities are held to a hig...
AN APPRAISAL OF THE LEGAL REGIME FOR THE PROTECTION OF CIVILIANS AND CIVILIAN OBJECTS IN ARMED CONFLICTS
ABSTRACT
Conflicts are inevitable in our society today. Modern armed conflicts have civilians as majority of casualties despite of course...
Design and Evaluation of a Reliable Group Communication Protocol
Abstract
In distributed systems it is often useful to ensure that messages sent between processes in a group are received by all group me...
ANALYSIS OF THE PRICE AND INCOME ELASTICITIES OF ENERGY DEMAND IN NIGERIA. (1980-2019)
ABSTRACT
This study estimated price and income elasticities of energy demand in Nigeria. The objective of the study was to examine the re...
THE IMPACT OF GOVERNMENT EXPENDITURE ON INFLATION IN NIGERIA
Abstract
This study examined the impact of government expenditure on inflation in Nigeria. This researc...
AN ANALYSIS OF THE CONCEPT OF ABROGATION (NASKH) IN ISLAMIC LAW
ABSTRACT
Abrogation is generally aimed at bringing about what will be of general good to mankind. In abrogation, an existing legal ruling...
LAND TENURE SYSTEM IN NIGERIA (A CASE STUDY OF OWERRI MUNICIPAL COUNCIL)
ABSTRACT
The aim of this study is to examine Land Tenure system in Nigeria using Ikeduru L.G.A Area, Ow...
AN ASSESSMENT OF PRE-PRIMARY SCHOOL EDUCATION ON PRIMARY SCHOOL PUPILS’ PERFORMANCE
Background to the Study.
Early childhood education is largely a post-colonial development. The semblanc...
THE IMPACT OF PEAK MILK TELEVISION ADVERTISEMENT ON CONSUMER’S BUYING BEHAVIOUR
ABSTRACT
This study examined the Impact peak milk television advertisement on consumer’s buying behavior in Edo St...
